Ear & Hearing Services
Concerned About
Your Hearing?
Get a comprehensive ear and hearing health check at your local Lindsay & Gilmour pharmacy — no GP referral needed.
Available at selected Lindsay & Gilmour pharmacies across Scotland
What is an Ear & Hearing Health Check?
An ear and hearing health check is a comprehensive examination of your ears and hearing, carried out by a trained member of our pharmacy team in a private consultation room at your local Lindsay & Gilmour pharmacy.
We use the TympaHealth system — a clinically validated, AI-powered device that combines ear imaging, hearing screening, and clinical decision support in one handheld tool. This is the same technology used by NHS practitioners and private audiologists.
The check is suitable for anyone who:
- Has noticed a change in their hearing or is struggling to follow conversations
- Experiences ringing, buzzing, or humming in one or both ears
- Feels like one or both ears are blocked or full
- Wears hearing aids and wants to check their ear health
- Has a family history of hearing loss and wants a baseline check
- Has not had a hearing check in a number of years
- Has been told by their GP that they should get a hearing assessment
- Has a Diabetes diagnosis, as People with diabetes are at higher risk of ear infections, hearing loss, and balance problems.
- Anyone who may be curious about the health of their ears and hearing.
Where does the check take place?
The check is carried out in a private consultation room at your chosen Lindsay & Gilmour pharmacy. The appointment is confidential and takes approximately 15-20 minutes.
A trained pharmacy professional will carry out the full examination using the TympaHealth device.
Price: £15
Please contact your nearest Lindsay & Gilmour pharmacy for pricing information. Charges may vary by location.
Why Hearing Health Matters
Around 18 million people in the UK are deaf, have hearing loss or tinnitus — roughly 1 in 3 adults. An estimated 10 million adults could benefit from hearing aids, but only about 3 million use them.
Common causes of hearing problems
- Age-related hearing loss (presbycusis) — the most common cause in adults
- Ear wax build-up blocking the ear canal
- Ear infections, fluid behind the eardrum, or a perforated eardrum
- Prolonged exposure to loud noise — at work or leisure
- Certain medications that can affect hearing
- Genetic factors or a family history of hearing loss
The impact of untreated hearing loss
- Difficulty following conversations, especially in noisy places
- Tiredness from straining to hear throughout the day
- Social withdrawal and reduced confidence in group settings
- Links to cognitive decline when left unaddressed long-term
- Impact on relationships, work, and mental wellbeing
- Tinnitus that can be harder to cope with without advice and support
Only 6% of people in the UK without a hearing loss diagnosis had a hearing check in the past year — compared with 42% who had an eye test. A simple check at your local pharmacy can change that.
Source: RNID survey, 2025
What Happens During Your Check?
Your appointment takes around 15-20 minutes. Here's exactly what to expect.
Welcome & Consultation
A trained member of staff will start with a brief conversation about your ear, hearing and medical history. This helps tailor the examination to your specific concerns.
Ear Canal Examination
Using the TympaHealth device's high-definition digital otoscope, A trained member of staff will examine both ear canals and eardrums. The images and videos are displayed on the screen so you can see your own ear in real time. The system's AI helps flag anything that may need further attention.
Hearing Screening
A quick, non-invasive hearing test is carried out using the TympaHealth audiometry function. You'll listen to a series of tones through a headset and respond to what you can hear. This gives a clear picture of your hearing levels across different frequencies.
Results & Recommendations
A trained member of staff will explain the results of both the ear examination and the hearing screen. If everything looks healthy, you'll leave with peace of mind and advice on maintaining your ear health. If anything needs further attention, they'll guide you on the next steps.
What Happens Next?
Most customers leave with a clear understanding of their ear and hearing health. Here's what we do if further support is needed.
All Clear
If your ears and hearing are healthy, your pharmacist will advise on how to maintain good ear health and when to come back for a routine check. No further action needed.
Hearing Loss Detected
If the screening suggests a level of hearing loss, A trained member of staff will recommend that you see your GP or an audiologist for a full diagnostic assessment, and explain what the results mean in plain terms.
Other Concerns Found
If the ear examination shows signs of infection, perforation, or another issue, you will be referred back to your GP with a clear summary of what was found during the pharmacy check.
Why Trust Lindsay & Gilmour?
Recognised at the Pharmacy Business Awards for excellence in community pharmacy
Lindsay & Gilmour pharmacies — your local healthcare professionals
Family-run and independent, making us one of Scotland’s oldest pharmacy groups
About TympaHealth
TympaHealth is the UK's only AI-powered comprehensive ear and hearing health solution. The system combines high-definition ear imaging, hearing screening, and intelligent clinical decision support in a single handheld device.
The technology is trusted by NHS practitioners, private audiologists, and pharmacy teams across the UK. Lindsay & Gilmour is proud to bring this standard of care to your local high street.
Clinically validated · MHRA registered · Trusted by NHS professionals
Book Your Ear & Hearing Health Check
Get a thorough ear and hearing assessment at your local Lindsay & Gilmour pharmacy. No GP referral required — simply book and come in.
Prefer to call in? Find your nearest pharmacy